Agitated behaviors can arise in care settings for a variety of physical, emotional, or environmental reasons. This course equips caregivers with practical verbal de-escalation strategies to promote safety, dignity, and person-centered care. Learners will explore common causes of agitation, structured de-escalation approaches, and proactive techniques to reduce the need for restrictive interventions. Special considerations for individuals living with dementia or Alzheimer’s disease are also addressed to support compassionate and effective responses.

Learning Objectives:

• Identify common types and causes of agitated behavior in care settings.

• Apply verbal de-escalation techniques, including key domains of effective de-escalation.

• Implement strategies that reduce the likelihood of physical restraint.

• Recognize when specialized accommodations are needed for clients with dementia or Alzheimer’s disease.