Effective communication is at the heart of quality caregiving. This course helps caregivers better connect with older adults by exploring how aging, disability, and emotional factors influence communication.

Participants will learn practical strategies to build trust, use body language with intention, and adjust their approach when working with clients who have special needs. Designed for both new and experienced caregivers, this training strengthens the skills needed to provide respectful, compassionate, and effective care.

Learning Objectives:

1. Understand how body language and facial expressions impact communication

2. Identify essential steps for building trust with clients

3. Explain how appropriate touch can support communication

4. Apply five core communication skills when working with older adults

5. Use effective approaches when communicating with clients who have disabilities or special needs

6. Describe HIPAA requirements and identify ways to protect client privacy and confidentiality