Strong communication builds strong care. This course empowers caregivers to connect more deeply with older adults by understanding how aging, disability, and emotion shape the way clients communicate. 

You’ll learn practical techniques to build trust, use body language intentionally, and adapt your approach for clients with special needs. 

Whether you’re new to caregiving or experienced in the field, this training strengthens the essential skills that lead to respectful, compassionate, and effective care.

Learning Objectives:

1. Understand how body language and facial expressions influence communication

2. Identify key steps to building trust with clients in your care

3. Describe how appropriate touch can support effective communication

4. Use five core communication skills when working with elderly clients

5. Apply guidelines for communicating with clients who have disabilities or special needs

6. Explain HIPAA requirements and identify ways to protect client privacy and confidentiality