Effective communication is at the heart of quality caregiving. This course helps caregivers strengthen their verbal and nonverbal communication skills so they can build trust, reduce confusion, and ensure each client feels heard and respected. Learners will explore strategies for active listening, recognizing signs of pain or distress, adapting communication for individual needs, and overcoming common barriers. The course also provides practical tools for problem-solving and improving communication with clients, families, and the care team. Whether you’re new to caregiving or refining your skills, this training supports clearer, safer, and more compassionate interactions.

Learning Objectives:

• Demonstrate respectful verbal and nonverbal communication that supports dignity, comfort, and rapport with clients.

• Use active listening techniques to confirm client understanding and recognize when clarification is needed.

• Recognize and respond appropriately to client communication, including signs of pain, confusion, distress, or comprehension.

• Explain how verbal tone, body language, and other nonverbal signals influence communication with clients and the care team.

• Additional skills and strategies to support quality caregiving.